Privacy Policy

---

Our Privacy Policy informs you what will happen to the personal data you give to us whilst using this website, instructing us to act for you or asking us for any information. This Privacy Policy contains important information about how we collect personal information about you and will explain how we use it.

This policy sets out the requirements and obligations of the users of the website, (www.aspirewills.co.uk) and the website owner (Aspire Wills and Estates Ltd). This website complies with all UK national laws and requirements for user privacy.

1. Personal Data You Provide

When providing personal information i.e your name and email address on the forms on this website, you will agree to us contacting you with regards to the information provided.

Information collected by us may include your personal information, such as your contact information, name, IP addresses, product and service selections and telephonhe conversations. 

You may provide your personal information to us via written correspondence, telephone calls, emails or web-based forms. 

We use cookies to collect information about all website visitors.

We may collect information about your computer, for example your operating system, browser type and IP address. This is to help report any aggregate information for internal purposes. This does not identify any individual as it is statistical data regarding user patterns and behaviour. 

2. How We Use Your Personal Data

We use the data you provide via this website to communicate with you through your phone number or email address (when we respond to enquiries made online). The  information is then used by us to satisfy the performance of a contract on any matter you may instruct us on. 

We use your data to contact you about our other services that we think may be of interest to you.

. 

We may use analytics to monitor website trends.

We use data to seek feedback from our clients and then use this to help improve our service.

3. Our Lawful Reasons For Processing Your Data

The “General Data Protection Regulation” (GDPR) defines your rights with regards to the processing of your personal information. By law, we have to declare which of six “lawful reasons” we are relying on when we are processing your personal data. 

Lawful reasons we rely on for processing your data:

Responding to your enquiry ( Lawful reason- Legitimate Interest)                                                                                     

You become a client and we communicate about your matter  (Lawful reason- Contractual)        

Previous client- updates regarding the law which may impact on your circumstances (Topical Updates)- (Lawful reason- Contractual or Legitimate interest).         

4. How Long We Keep Personal Data

Website browsers/enquiries: Personal data may be stored by the website for up to 90 days before it is removed automatically.  

We will not retain client information longer than necessary. We will hold on to your information while your matter is in existence, and so we are able to provide the services to you for as long as is necessary. If legally required, we may also retain your information for a limited period of time as required. This may be even after you have closed your account. Data will be retained in accordance with our retention policy.

5. Information We Monitor About Visitors

When you visit our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Cookies are used to help us identify whether a user has successfully logged into the site and will inform us if the computer has previously visited the website. This allows the website, through its server, to provide the users with a tailored experience within the website. To understand which cookies we use and how we use them, please see our Cookie's policy.

6. How We Protect Your Information

Personal data will only be processed for purposes permitted by the Data Protection Act.

Appropriate security measures are taken against unauthorised or unlawful processing of personal data, and against loss or damage to the personal data.

Specifc procedures are used to ensure security of all personal data. This is from the point of collection to the point of destruction. For this,  Aspire Wills and Estates Ltd use entry controls, secure lockable  cupboards and desks and use shredding to destroy documents or disks. 

7. Your Rights

You have the right to request a copy of the information that we hold about you and you will not be expected to pay a fee to access the data, however we may request your proof of identity. If you would like a copy of your personal information, please send an email to admin@aspirewills.co.uk.

If any of the information that you have provided to us changes, you are able to ask us to change it and therefore we will remove the inaccurate information. You can also request the erasure of your personal data where there is no good reason for us to continue processing it. If we can not erase due to legal reasons, you will be notified at the time of your request.  You can restrict the processing of your personal information where we are relying on a legitimate interest if it feels like it impacts on your fundamental rights and freedoms. However, sometimes, we may have compelling legitimate grounds to process your information that overrides your rights and freedoms.

You have the right to data portability. This applies to personal data you have provided to us which is processed by automated means under the lawful basis of either consent or performance of a contract.

8. Your Consent

By submitting your personal information, you consent to the use of that information as set out in this policy.

9. Changes to our Privacy Policy

We regularly review our privacy policy. If anything changes, we will make you aware of these through notices on our website. This means you are kept informed of our data collection procedures at all times. This Privacy policy was last updated on 15th February 2022.

10. Questions and Complaints

If you have any questions or complains, we hope you will contact us directly. However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO). You will find more information about how to complain here: https://ico.org.uk/concerns/